Customer testimonials are a significant Portion of the Traveloka working experience. Several consumers praise its person-welcoming interface, highlighting how straightforward it can be to navigate through possibilities. They respect swift access to flights and lodging with out experience overwhelmed. On the other hand, you will find blended feelings way too. Some travelers report occasional glitches within the app which might be irritating in the course of peak reserving instances. Other folks mention discrepancies among the things they see online and their real ordeals.
Eventhough it’s crystal clear that the driving force didn't get there and decide me up on the agreed time for the experience for the airport, it nonetheless took them so extensive to confirm and ensure the refund. Ultimately, I booked a seize automobile which arrived within 3 minutes. Traveloka CS called me Just about 1 hour following my asked for get time to tell me the refund can be processed. Would surely be late for my flight I waited for their approach. Better purchase get or taxi than depending on this app.
Whether or not you happen to be scheduling last-moment travel or planning months in advance, Traveloka is optimized to create your flight booking journey seamless:
Hi Yvonne, we apologize to the inconvenience you are dealing with along with your booking. Our team is addressing your concern Using the associated case number and dealing to a resolution. We are going to retain you up-to-date via Information Middle through the entire procedure. Thanks on your persistence. -AN
It’s responsive and consumer-pleasant—perfect for booking past-moment outings when on the run. Every single phase of the process feels streamlined; details are Obviously presented without too much to handle information and facts overload. People will recognize how seamlessly almost everything flows—from browsing to finalizing bookings. Traveloka seems built with traveler advantage in your mind, allowing for far more time to deal with planning adventures in lieu of stressing above logistics.
I booked airport transfer from my home on the airport. Driver and travel operator was uncontactable within the supposed pick up date and time. Driver answered my simply call fifteen mins afterwards and said he was not conscious of my reserving and turned from the cell phone on me. I contacted Traveloka CS for refund immediately simply to be replied with copy pasted messages a number of periods indicating that they're verifying the issue and it will consider 30-60 minutes. There won't be any channel to simply call them instantly so I am able to only try this by way of the chat msg within the app.
I'm downgrading my evaluate. I've faced a number of issues with booking flights. The fare boosts substantially from precisely what is exhibited once you get to the payment web site. Complete bait and change! Or they are saying the flight is complete/unavailable although it's *there* and readily available on other websites.
Customer feedback reveals mixed ordeals; while quite a few take pleasure in the value found as a result of Traveloka’s offerings, Many others increase issues about customer care for the duration of crucial times. For individuals who are prepared to navigate occasional hiccups in assistance or interface nuances, Traveloka presents an pleasing alternative—specially if you take full benefit of their loyalty plans and special discounts. Whether or not you’re planning A fast getaway or possibly a lengthy journey abroad, weighing these components can help ascertain if Traveloka aligns along with your travel needs and Choices. If maximizing your spending budget though making the most of flexibility Seems attractive, this platform could quite well be worthy of contemplating in your subsequent excursion.
Traveloka’s customer care is a important aspect that many customers enjoy. The platform gives numerous channels for help, like Stay chat, e mail, and cell phone guidance. This accessibility causes it to be less complicated for travelers to receive timely aid when necessary. The response situations will vary dependant on the quantity of inquiries. A lot of consumers have noted good ordeals with prompt replies all through off-peak hrs. Nevertheless, some have expressed frustration through occupied periods where by wait around times raise.
That can help us have an understanding of the problem, make sure you Speak to us by e-mail [email protected]. Our crew is ready To help you and obtain an answer as promptly as is possible. Thank you to your persistence. -AL
Eventhough it’s apparent that the driver didn't get there and decide me up within the agreed time for the ride to the airport, it nonetheless took them so lengthy to verify and confirm the refund. Eventually, I booked a grab vehicle which arrived inside of 3 minutes. Traveloka CS called me almost one hour immediately after my asked for pick up time to inform me the refund might be processed. Would undoubtedly be late for my flight I waited for their process. Improved buy grab or taxi than relying on this application.
Thanks for working with Traveloka and many thanks for your suggestions. We're going to maintain your suggestions for our following improvement. We will look into this issue to make certain very best experience for our buyers.
Sure, Traveloka supplies promo codes which might be used throughout the checkout approach. You should definitely check our promotions web page for the most recent codes and use them to get pleasure from savings on the flight bookings.
Hi travel hatyai Ajuma, we're sorry to listen to that there's a difficulty with the booking. Regretably, we have been unable to uncover any case matching your description within our method.